Help is available whenever you need it
The Keen Assayance care team provides clear, considered assistance when you need it. Whether you are researching the service, newly registered or already using the platform, we will assess your message and pass it to the most suitable specialists.
Ways to reach our team
Our advisers can help with account matters and everyday use of Keen Assayance. Support is available from Monday to Friday during UK working hours, with requests handled in order of priority. Typical topics include:
- Creating and verifying an account, including standard personal information and risk preferences
- Navigating the platform or app, including support for technical difficulties
- Deposits, withdrawals, typical settlement times and supported payment options
- Exploring platform tools, trading features, strategies and AI-assisted functions
- Suggestions and feedback that may help shape future platform updates
- Assistance with any other matter, whether it is a quick query or a more detailed support request
Speak with our support specialists
Keen Assayance combines a straightforward user experience with dependable assistance. Our approach centres on practical guidance, transparent communication and sensible solutions. Subject to availability, you may contact us via the form, email or telephone. Every enquiry is treated with care, and protecting your privacy remains important to us.
Email us: [email protected]
Registered address: 25 Old Broad Street, London EC2N 1HQ, United Kingdom
Send your enquiry
Use the secure form below to provide the key information about your query, allowing us to direct it to the right department. We usually respond within 24 working hours, although replies may arrive earlier. Live chat for urgent technical issues operates Monday to Friday, from 9am to 6pm.